Shipping & Returns


SHIPPING AND ORDERS

HOW DO I PLACE AN ORDER?

 

Browse through our collections and search for the items you love, then click the green "Add to cart" button and then "Check out". Enter your shipping and billing information and wait for your order to arrived at your doorstep. It is that simple :)

 

HOW MUCH IS SHIPPING?

 

Shipping is always FREE WORLDWIDE.

 

DO YOU SHIP INTERNATIONALLY?

 

Yes, we are shipping to most countries worldwide.

 

HOW LONG WILL TAKE FOR MY TO BE DELIVERED?

 

It depends on the items location, your location and your shipping choice. For most of our products the shipping takes from 7 to 15 business days. But for some items it can take up to 30 - 55 days, depending on availability and stock status, especially for the "standard shipping method" (Free Shipping). Also please allow 2-3 business days for processing your order.

 

WHY DIDN'T MY ORDER COME TOGETHER IN JUST ONE PACKAGE?

 

We ship your orders from various international warehouses (US, Canada, Mexico, Eastern Europe, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world so you could receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 5 weeks, please contact us to look into your shipment or refund your payments.

 

HOW DO I TRACK MY PACKAGE?

 

We will send you a tracking number after we process your order. Simply open Your Order Confirmation Email and follow the link "Track Order"

 

WHAT CAN I DO IF THERE IS A PROBLEM WITH MY SHIPMENT?

 

If there's an issue with your package, please contact our support team (Contact Us page). Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

 

RETURNS


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).


Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@thingsfortraveler.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contato@thingsfortraveler.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, send us an email at contato@thingsfortraveler.com.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.