FAQ


PAYMENTS

WHAT PAYMENT METHODS CAN I USE?

 

We accept payments from all the credit card types (Visa, Mastercard, Maestro, Amex, Discover, JCB, Diners Club) and also PayPal.

 

HOW DO I CANCEL OR CHANGE MY ORDER?

 

Please contact our support team at contact@thingsfortraveler.com immediately if you would like to make changes to your order.

 

SHIPPING AND ORDERS

HOW DO I PLACE AN ORDER?

 

Browse through our collections and search for the items you love, then click the green "Add to cart" button and then "Check out". Enter your shipping and billing information and wait for your order to arrived at your doorstep. It is that simple :)

  

 

DO YOU SHIP INTERNATIONALLY?

 

Yes, we are shipping to most countries worldwide.

 

HOW LONG WILL TAKE FOR MY TO BE DELIVERED?

 

It depends on the items location, your location and your shipping choice. For most of our products the shipping takes from 7 to 15 business days. But for some items it can take up to 30 - 55 days, depending on availability and stock status, especially for the "standard shipping method" (Free Shipping). Also please allow 2-3 business days for processing your order.

 

WHY DIDN'T MY ORDER COME TOGETHER IN JUST ONE PACKAGE?

 

We ship your orders from various international warehouses (US, Canada, Mexico, Eastern Europe, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world so you could receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 5 weeks, please contact us to look into your shipment or refund your payments.

 

HOW DO I TRACK MY PACKAGE?

 

We will send you a tracking number after we process your order. Simply open Your Order Confirmation Email and follow the link "Track Order"

 

WHAT CAN I DO IF THERE IS A PROBLEM WITH MY SHIPMENT?

 

If there's an issue with your package, please contact our support team (Contact Us page). Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

 

ABOUT YOUR CHARGE.

 

If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on the website. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank. Our store prices are shown in your local currency for a better understanding, but the payment is made in USD when you checkout.

 

ACCOUNT QUESTIONS

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

 

Creating an account (which is free) allows you to store your shipping information, see your order history, and view your product’s warranty information. You can still place orders without any account and receive all the information on your email.

 

SUPPORT

GENERAL INFORMATION

WHERE CAN I ENTER MY PROMOTIONAL CODE?

 

When you click “CHECK OUT” button, in your shopping cart, you will see the information about your order in the right column. You'll see, in the right side also, a section called “Discount” that has a special field for that purpose. Enter your promo code then click the “Apply” button.


If you are shopping on a mobile platform you'll see a discount field at the top, when you reach the payment section.

 

WHAT IS YOUR REFUND POLICY

 

ThingsForTraveler has a 30 day money back guarantee for all orders placed through thingsfortraveler.com. Please note we can only accept returns that are unopened and unused. 


For more information you can see our Return Policy.